888 TERMS OF SERVICE
You should read the User Agreement in its entirety before registering, but we would like to draw your attention specifically to the following:
- Who May Use the Services and Software: You must be 18 years or older and in the UK to use the Services and Software, as set out in section 3.1 and 3.3.
- In What Instances Will We be Liable to You? There are certain losses for which we do not limit or exclude our liability (including your rights under law), as set out in section 4.2. Our responsibility for certain losses to you is excluded, as further set out in section 4.3. We are not responsible for any loss or damage arising from your use of the Software or Services, your use of any link contained on the Sites, any content contained on any internet site linked to from the Sites or via the Services, or any modification to, suspension of or discontinuance of the Software or the Services. In addition, we will not be responsible for: (a) indirect or any other pecuniary or consequential loss; (b) losses that were not foreseeable by you and us at the time of you accepting the terms of the User Agreement; (c) business losses and/or losses to non-consumers (for example loss of business, loss of business information, business interruption and loss of profits); (d) losses caused by the equipment and devices you use to access the Software and/or Services; (e) any acts or omissions made by your Internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site; or (f) failure to provide the Software and/or Services or to meet any of our obligations under the User Agreement where such failure is due to Events Beyond Our Control.
- Errors: From time to time technical errors or human/manual errors may occur which affect the Service, Site and/or Software. We refer to such events in the User Agreement as “Errors” and you can find some examples of Errors in section 5.1. In some cases, Errors may not be apparent or detectable by you and/or us. Bets affected by Errors will not count and any winnings and/or bonuses attributed to you as a result of an Error will not be payable to you, as set out in section 5.
- Your Breach of These Terms and Conditions: You will be responsible for compensating us for any losses that we suffer as a result of any material breach of the User Agreement by you, as set out in section 6.
- Age and Identity Verification: We may ask you for certain information and/or documentation in order to verify your age and identity, as further set out in section 3 and the Withdrawal Policy. If you are shown to be under the age of 18 or to have provided false or inaccurate information on registration, we will close your account and terminate the User Agreement, as set out in section 3.7. We may also undertake further verification steps (including in respect of your source of funds), as set out in sections 3.9 and 3.10 and the Withdrawal Policy.
- Fraudulent or Unlawful Activity: If you undertake certain prohibited activities – which we refer to below as “fraudulent and unlawful activities” - we may take certain actions against you (including closing your account and retaining deposits, winnings or funds in your account), as set out in section 9.1. Examples of what may constitute fraudulent and unlawful activities can be found at section 9.2, which includes gambling with the source of crime, using any recognised betting techniques to circumvent the standard house edge in our games, circumventing our security measures and/or systems, using software aids and artificial intelligence, intentionally disconnecting from a game, collusion, chip-dumping, abusing the “sit out” feature, systematic abuse, Special Offer Abuse (which is described further below), depositing a large amount of funds but not playing, and failing to provide all documentation requested for the purposes of verification in accordance with section 3.
- Fraudulent Payments: If we reasonably believe that a fraudulent payment is being made or received, or any other fraudulent activity has been undertaken, we may close your account and terminate the User Agreement, reverse any pay-out made and recover any winnings, as set out in section 11.4.
- Special Offer Abuse: If we reasonably suspect that you may deceitfully take (or attempt to take) unfair advantage of, or exploit or manipulate (or attempt to exploit or manipulate), any of the promotions, bonuses or special offers that we may offer on any of the Sites from time to time (examples of which include: (i) opening multiple indistinguishable accounts to obtain a welcome bonus several times on this Site; (ii) only depositing during promotional periods in order to receive a bonus and not depositing at any other times; (iii) opening multiple accounts across our networks; (iv) where we have reasonable suspicion as to the truthfulness of your identity; (v) repeatedly playing free games but not playing paid-for games; (vi) purchasing all the tickets for a free game; or (vii) repeatedly depositing, cashing out and redepositing purely to gain a deposit related bonus), then we will deem this to be “Special Offer Abuse”, as set out further in section 9.2. In such circumstances, we may deny, withhold or withdraw from you any bonus, offer or promotion, either temporarily or permanently, or close your account and terminate the User Agreement, as set out in section 9.1.
- Account Closure and Termination: In addition to those examples set out above, we may terminate the User Agreement and close your account immediately if we decide to discontinue the Service, you have breached any terms of the User Agreement, or we reasonably believe your account to be associated with an account that has been terminated for material breach of the User Agreement, as set out in section 15.2. We may also terminate the User Agreement and close your account if any of the information that you provide to us is untrue (as set out in section 8.2), if you attempt to access the Service via someone else’s account (as set out in section 10.11), if you breach any of the rules of use for the chat feature (as set out in section 18) or live poker (as set out in section 25.4), or if you undertake any abusive behaviour towards our employees (as set out in section 19.3).
- Available Funds and Restricted Funds: If you have both Available Funds and Restricted Funds in your account, as set out in sections 12.9 and 12.10, any wager you make will use Available Funds first (other than when you are using free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens or Profit Boost Tokens).
- Limit on Winnings from Use of Restricted Funds: If you wager on a casino game using Restricted Funds only, any winnings will be limited to $500/€500/£500 (as set out in section 12.11). From 14th June 2021, if you have not successfully made a real money deposit into your account and you wager on a casino game using Restricted Funds only, any winnings will be limited to $100/€100/£100 (as set out in section 12.12). These limits on winnings do not apply to verified progressive jackpot winnings derived from Restricted Funds.
- Amendments to the User Agreement: We may change the User Agreement from time to time (including as a result of legal and regulatory changes, security reasons and changes to our Services). See section 2 for instances where we will notify you of this in advance.
- Minimum Withdrawal Limits: If you request to withdraw less than your entire account balance, minimum withdrawal limits apply, as set out in the Withdrawal Policy.
- Chargebacks: You must not make or attempt to make any charge-backs, and/or deny or reverse any payment and you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence, as set out in section 11.1.
- Your Responsibility for Account Activity: Your account is solely for your use and benefit, and you shall be fully responsible for any activities undertaken on your account, as set out in section 8.4. You are responsible for the security of your username and password, as set out in section 8.6.
- Our Decision is Final: Other than as a result of a technical failure which we are directly responsible for, the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software conflicts with this, the result shown on our server shall take precedence, as set out in section 14.1.
- No Use of Third-Party Payment Methods: As set out in section 8.2, all details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) must be true, current, correct and complete and, as appropriate, match the name(s) on the card(s) (as applicable) or other payment accounts to be used to deposit or receive funds in your account. You may only use a card or other payment account that is in your own name, and may not use one in another person’s name to deposit or receive funds in your account. We shall assume all payment methods used in connection with your account are in your name and you are lawfully entitled to use them. If that turns out not to be true, we will not have any liability to refund monies to you or any third party (subject to any other obligations we may have under applicable laws and/or regulations).
|Table Of Contents|
|1||Introduction and Your Acceptance of the User Agreement||This section contains introductory information about these terms and additional terms that apply to you, and how you accept such terms;|
|2||Amendments to the User Agreement||This section sets out how we will update these terms and when we will provide notice to you of this;|
|3||Who May Use The Services And Software||This section sets out the limitations on who may use our services and how we may verify your age and identity;|
|4||In What Instances Will We Be Liable To You?||This section sets out in what instances we will be liable to you and any limitations and exclusions of our liability;|
|5||Errors, Voiding Bets and Winnings||In this section we set out the instances in which bets and winnings may be voided in the event of technical and/or manual errors;|
|6||Your Breach of These Terms and Conditions||This section sets out our remedies in the event that you breach these terms;|
|7||Your Use of Our Technology And Intellectual Property||In this section we set out your rights in respect of intellectual property;|
|8||Your Promises To Us||This section sets out certain acknowledgments and promises that you make in respect of your account and your use of our services;|
|9||Prohibitions Regarding Your Uses of the Sites and Services||This section sets out certain prohibited activities;|
|10||Your Account||This section contains information as to how you are permitted to use your account as well as the conditions relating to your account (including in relation to multiple accounts);|
|11||Payment Transactions and Payment Fraud by You||In this section we describe how payments are made, who is responsible for such payments and any additional fees that may be applied;|
|12||Our Promotions and Bonuses||In this section we provide information as to how we conduct promotions and special offers;|
|13||What Are Our Obligations to You?||This section contains additional information regarding our obligations to you;|
|14||Complaints and Disputes||In this section we set out further details as to how you can raise and resolve a dispute with us;|
|15||Account Closure and Termination||In this section we set out how and when we may cancel your account or terminate the agreement between you and us, and also how you can do the same;|
|16||General||This section contains various general provisions with respect to the agreement between you and us;|
|17||Gaming Regulations||In this section we provide information on how we are regulated;|
|18||Use Of Our Chat Feature||In this section we set out the rules for use of our chat feature;|
|19||Customer Service Department||This section contains further information about your interaction with us;|
|20||Exchange Rates||This section contains information as to how we deal with currency exchanges;|
|21||Uninstall and Shortcut Additions||This section contains additional information about how to uninstall our software;|
|22||Minimum Hardware Requirements||In this section we set out the minimum hardware requirements needed to use our services;|
|23||Multi-Currency in Casino||In this section we provide information about the functionality of multi-currency in our casino games;|
|24||Governing Law||This section states the law that governs our relationship with you; and|
|25||Provisions Relating to Jackpot Winnings, Live Casino, Poker Live Poker and Sports Betting||This section sets out additional terms relating specifically to jackpot winnings, live casino, poker, live poker and sports betting|
1. Introduction and Your Acceptance of the User Agreement
- 888 UK Limited ("us" or "we" or "our" or "Company") is incorporated under the laws of Gibraltar and is part of the 888 corporate group. We are licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purposes of operating and offering internet gambling services including, but not limited to, casino, poker, sports betting and bingo services (the “Services”). PLEASE READ THE TERMS OF SERVICE SET OUT HERE ("TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OR SOFTWARE PROVIDED BY US.
- In these Terms of Service, "you" or "your" means you, the person who uses the Services or the Software (both as defined below).
- PLEASE NOTE: These Terms of Service shall only apply to you if you play or register an account in the United Kingdom (the "UK").
PLEASE NOTE: If you play in any European Single Market member state, except for states which you play on a local license, for example, in Spain, Italy or Denmark the User Agreement (as defined below) shall not apply to you and you can find the applicable terms here.
PLEASE NOTE: If you play outside of a European Single Market member state or the United Kingdom, the User Agreement (as defined below) shall not apply to you and you can find the applicable terms here.
Bonus Policy This policy contains further information with regards to promotions, bonuses and special offers; Withdrawal Policy This policy contains information with regards to withdrawing from your bankroll; Responsible Gaming Policy This policy contains information regarding protection of minors, preventing compulsive gambling, self-limits and self-exclusion; Tournament Rules These rules contain information on playing in our Sit & Go poker tournaments; House Rules These rules contain further information on playing in our poker tournaments; Disconnection Policy This policy contains information with regards to what happens when you are disconnected from a game or product while playing or betting; 888sport Sports Betting Rules These rules contains further information with regards to our sports betting products;
The Terms of Service and the Additional Rules constitute the "User Agreement".
- The Services are provided under: (i) our in-house brands such as “888sport” “888casino” and “888poker” (each an "In-House Brand"); and (ii) brands owned by third parties which are not part of the 888 corporate group but whose website is operated by us (each such brand a "White Label Brand" and each such third party owner a "White Label Brand Partner").
- The Services are provided via various websites under In-House Brand or a White Label Brand (together, the "Sites"). In addition to this, we may from time to time also offer the Services via alternative platforms such as: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment platforms (each, an "Alternative Platform").
- Our software (which includes any games that you may play), which is available in either downloadable or non-downloadable forms and via either the Sites or an Alternative Platform (the "Software"), allows you to use the Services.
- When you use the Services or Software either via an In-House Brand or a White Label Brand and whether through the Sites or an Alternative Platform, the User Agreement shall apply to you.
- By registering with us and/or by using or accessing the Sites, Alternative Platforms, Services or Software, you agree to be bound by the terms of the User Agreement. As such, the User Agreement constitutes an agreement between you and us and the User Agreement shall govern your use of the Services and Software at all times. If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Services and Software and remove the Software from your computer and/or any other applicable device.
- We may suspend, modify, remove or add to the Services or Software at any time.
2. Amendments to the User Agreement
- We may amend, modify, update and change any of the terms and conditions of the User Agreement from time to time including without limitation as a result of legal and regulatory changes, security reasons and changes to our Services.
- We will notify you of any such amendment, update, modification or change by publishing a new version of the User Agreement on the relevant page of all Sites affected, or by notifying you by email. Any new version of the User Agreement will take effect 14 days after its publication on the relevant Site affected (or earlier if required by any law, regulation or directive which to applies to either us or you), and your continued use of the Services or the Software after this period will be deemed to constitute your acceptance of such new version of the User Agreement.
- We advise that you check for updates to the User Agreement on a regular basis.
3. Who May Use The Services And Software
- The Services are intended to be used by players who play or register in the UK only. We will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you.
- If we reasonably suspect that you are using the Software or Services from outside the UK, this may result in us terminating your account, freezing the funds in your account and providing your details to our licensors and/or the relevant authorities and you shall be liable for any damage or loss resulting therefrom.
- You must not download the Software or use the Services under any circumstances if you are under the age of 18 years old. If you are under the age of 18 years old and you download the Software or use the Services you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section 15 below.
- PLEASE NOTE: If you are under the age of 18 and gamble you are committing a criminal offence in the UK.
- Before you are able to deposit any funds into your account, wager any real funds or bonuses, or play any free-to-play version of any gambling game that we offer, we will take steps to verify that you are 18 years of age or older.
- Before you are able to gamble, we will also take steps to verify your identity by verifying (as a minimum) your name, address and date of birth.
- If on completion of these age and/or identity verification processes, you are shown to be under the age of 18 or to have provided false or inaccurate information on registration, you will have materially breached the User Agreement and we will close your account in accordance with applicable regulation and terminate the User Agreement. You will not be able to gamble until we are able to verify your age and identity as set out above.
- In order to undertake the age and identity verifications mentioned above, we typically use third party service providers. If, as a result of such verification, we are not adequately satisfied as to the results or we have reasonable suspicion that the identification information you have provided us is untruthful as to your real identity, we may request that you provide any one of the following: (a) government issued ID verification document (such as driver's license or passport); (b) proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account); or (c) proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered). Such documents can be scanned and uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We may request that copies of such documents are notarized at your own expense, meaning that the documents are stamped and attested by a Public Notary, if, for example we reasonably believe that your document is not legitimate or valid. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way proved to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. Any failure by you to provide the documentation reference above, will result in you failing the age and/or identity verification process.
- In addition to the age and identity verification processes set out above, at a later date we may also undertake further verification steps to ensure that all information we hold in respect of you is up-to-date and accurate, and to check your source of funds, financial standing, occupation and other similar details. We may also undertake verification steps to confirm that you are the registered holder of any payment method to which you seek to withdraw funds. As part of this process, you may be required to provide the following documentation: government issued ID verification document (such as driver's license or passport), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be scanned and uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We reserve the right to restrict your account including without limitation restricting the amount you may deposit into the account based on the information you provide, or if such information is not provided by you. We shall not be liable to you for any losses which you incur (i) prior to any such restriction being set; or (ii) on any other accounts you may have registered or which you reactivate whether prior or following any such restriction being set.
- We may also perform background checks on you, from time to time, for the purposes such as detection and prevention of fraudulent activities, establishing your source of wealth or source of funds and detection and analysis of activity suspected as related to anti-money laundering or terrorism financing. As part of this process, you may be required to provide, government issued ID verification document (such as driver's license or passport), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be scanned and uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We are under no obligation to advise you of on each occasion of that due diligence, verification, investigation and/or on-going monitoring takes place. Such activities may include the use of specific third party companies, who perform services as required, and publicly available information. If such due diligence, verification, investigation or on-going monitoring raises issues of concern, we may close your account and terminate the User Agreement in accordance with section 15 below.
- Whilst they are engaged by us and for a period of 24 months afterwards, none of our officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors or White Label Brand Partners are permitted to use the Services directly or indirectly. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child and sibling. In addition to this, neither Gibraltarians nor residents of Gibraltar are permitted to download the Software or use the Services.
4. In What Instances Will We be Liable to You?
- You have certain rights under law in respect to the provision of the Services and you have certain legal remedies if we breach any of these rights. Nothing in the User Agreement will affect these legal rights or remedies. For more information about your legal rights contact your local Citizens Advice Service.
- Nothing in the User Agreement shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our failure to use reasonable care and skill or the failure of our employees or agents to do so.
- Subject to sections 4.1 and 4.2 above, we will not be responsible to you or any third party in any way, for any loss or damage whatsoever arising from or in any way connected with:
- your, or any third party's, use of the Software or the Services;
- your use of any link contained on the Sites;
- any content contained on any internet site linked to from the Sites or via the Services;
- any modification to, suspension of or discontinuance of the Software or the Services,
- indirect or any other pecuniary or consequential loss;
- losses that were not foreseeable by you and us at the time of you accepting the terms of the User Agreement;
- business losses and/or losses to non-consumers (for example loss off business, loss of business information, business interruption and loss of profits);
- losses caused by the equipment and devices you use to access the Software and/or Services;
- any acts or omissions made by your Internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site;
- failure to provide the Software and/or Services or to meet any of our obligations under the User Agreement where such failure is due to Events Beyond Our Control. "Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Software and/or Services or fulfilling any of our other obligations under the User Agreement and includes but is not limited to cyber-attack, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
- Subject to section 4.1 above, we do not promise that the Software or our Services will be available uninterrupted and in a fully operating condition at all times. Access to the Software and/or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.
- Subject to those rights set out in section 4.1 above, we do not promise that the Software and/or Services will be error-free, that defects will be corrected or that the Software or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services.
- We will not be liable to you for any loss of data resulting from an Error (as defined in section 5.1 below), to the extent that such loss is not caused by our failure to use reasonable care and skill or for any damage to your computer equipment or software.
- Subject to the above, the Software and Services are provided on an 'as is' and 'as available' basis. We make no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness of the Services or the Software. In addition, we do not promise that the Software and/or Services will meet your requirements.
- Other than as described in this Section 4, we do not provide any guarantee in any way in respect of the Software or Services or with respect to statements made by advertisers on or via the Software and/or Services.
5. Errors, Voiding Bets and Winnings
- From time to time, technical errors or human/manual errors (whether made by us or by a party acting on our behalf) may occur which affect the Services, Site and/or Software (and in some cases, such errors may not be apparent or detectable by you and/or us until our verification checks have been completed) (each an “Error”), such as:
- systems and/or communications errors, delays, interruptions, malfunctions, bugs and/or viruses;
- malfunctions and/or errors relating to games, including in respect of the underlying mechanics and maths on which the game is based. This includes where a game operates other than in accordance with its published ‘return to player’ percentage (being the rate at which winnings are paid out as published in the relevant game rules) and/or published game rules. Such malfunctions and/or errors may affect, amongst other things, the rate at which winnings are paid out, the amount of winnings paid out and/or the likelihood of winnings being paid out;
- errors in the odds and/or terms of a bet published for the purposes of betting, for example: (1) where the odds or terms of a bet are misstated; (2) where there is a “palpable error” or “obvious error” (being where we erroneously offer odds that are materially different from those available in the general market or clearly incorrect given the chance of the event occurring); (3) where a bet offer includes an incorrect participant (for example an individual or team that is not participating in the relevant event); and/or (4) in respect of Live or In-Play Bets (as defined in the 888Sport Sports Betting Rules) if the odds offered by us are based on a score displayed on the Site which differs from the actual score at such time as provided by the relevant sports governing association, body or organization;
- errors in our acceptance of a bet, for example:
- where a bet by you is accepted by us in error;
- where a bet (other than a Live or In-Play Bet (as defined in the 888Sport Sports Betting Rules)) is accepted by us after the start of the relevant event; and/or
- in respect of Live or In-Play Bets (as defined in the 888Sport Sports Betting Rules): (i) where a bet is accepted by us at the wrong odds or an incorrect price due to the live coverage being delayed or otherwise faulty; (ii) where a bet is accepted by us on an in-play event which has already occurred; or (iii) where a bet is accepted by us after an event which is separate to the one that you are betting on has already occurred or is occurring and such separate event can in any way be considered as contributing to the result of the event bet on (for example, with regards to football (soccer) a free kick is awarded and you place a bet that the next goal to be scored will be by way of free kick); and/or
- errors in our settlement of a bet and/or our calculation and distribution of winnings, for example if we settle a fixed-odds bet using odds other than those at which you placed your bet, if we pay out winnings for a losing bet or wager, or if we distribute winnings that are not due to you.
- If there is an Error, we will attempt to resolve the Error with minimal impact to you (save that we are not required to provide any back up network and/or systems or similar services).
- If there is an Error: (a) any bet/wager that you have made that has been affected by that Error will be void; and (b) any winnings or bonuses (or any other similar benefit) (“Winnings”) awarded to you or paid to you which you would not have otherwise been awarded or paid (as applicable) but for that Error occurring (“Erroneous Winnings”) will be void. This means that your bet/wager will not count and any Erroneous Winnings will not be payable to you by us. This will be the case whether or not the Erroneous Winnings are credited to your account on the Site.
- Whilst we investigate whether any Winnings are Erroneous Winnings, we may temporarily suspend payment of such Winnings to you. If we find that such Winnings are not Erroneous Winnings, we will process the payment/credit of such Winnings. If we find that such Winnings are Erroneous Winnings, we will not pay/credit these to you.
- If you are for any reason able to withdraw any Erroneous Winnings, you will be liable to repay such amount to us promptly. We may deduct an amount equal to this amount against any money owed to you by us.
- Please see our Disconnection Policy for details of how game sessions and bets are treated for each of our different products detailed therein in the event that you are disconnected whilst playing a game or placing a bet.
- Poker tournaments may be cancelled due to (amongst other things) Errors occurring. Please see the House Rules and Tournament Rules for details of how buy-ins and entry fees are dealt with in the event of tournament cancellation.
6. Your Breach of These Terms and Conditions
- You will compensate us (and/or, where applicable, White Label Brand Partners) for any losses, costs and expenses, including legal fees, which such parties suffer as a result of any material breach of the User Agreement by you.
- Unless otherwise explicitly stated in the User Agreement, in addition to any other remedy available to us, if you breach any of these terms and conditions of the User Agreement, we will be entitled to immediately close your account(s) and terminate the User Agreement in accordance with section 15 below, and/or stop you from registering another account with any of the In House Brands or White Label Brands. In such cases we shall only return to you the cashable funds in your real money bankroll, excluding any expenses or damages directly caused to us in relation to such breach, where such amount is positive. However, if you have materially breached the User Agreement, we reserve the right to withhold any deposits, winnings or funds in your account. In addition, we may withhold any funds in your account(s) if so required by applicable law, regulation or by any relevant authority. Failure to comply with the User Agreement may also result in disqualification and/or legal action being taken against you.
7. Your Use of Our Technology And Intellectual Property
- You may only install and use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights in the Software, in connection with the Services for your personal and non-commercial use and in accordance with the User Agreement. You may install the Software on a hard disk or other storage device and may make back up copies of the Software, provided that such back up copies are used only by you in connection with the Services. The Software's code, structure and organization are protected by intellectual property rights. You must not:
- copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivative works of the source code, or otherwise;
- sell, assign, sublicense, transfer, distribute or lease the Software;
- make the Software available to any third party through a computer network or otherwise;
- export the Software to any country (whether by physical or electronic means); or
- use the Software in a manner prohibited by any laws or regulations which apply to the use of the Software.
You will be liable to us for any damage, costs or expenses we suffer or incur that arise out of or in connection with your commission of any Prohibited Activities. You shall notify us as soon as reasonably possible after becoming aware of the commission by any person of any of the Prohibited Activities and shall provide us with reasonable assistance with any investigations we may conduct in light of the information provided by you in this respect.
- The brand names relating to the In-House Brands, the White Label Brands, the Sites and the Alternative Platforms and any other trademarks, service marks and/or trade names used by us either on our own behalf or together with our white label partners from time to time (the "Trade Marks") are owned by us, any company within our group of companies and/or our licensors. In addition to the rights in the Trade Marks, we or any company within our group of companies and/or our licensors own the rights in all other content of the Sites and the Alternative Platforms, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the internet (the "Site Content"). By using the Services or the Software you shall not obtain any rights in the Trade Marks or the Site Content and you may use the Trade Marks and Site Content in accordance with the terms of the User Agreement only.
8. Your Promises To Us
You confirm the following to us:
- You are 18 years of age or older, you are of sound mind and you are capable of taking responsibility for your own actions.
- All details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) are true, current, correct and complete and, as appropriate, match the name(s) on the card(s) or other payment accounts to be used to deposit or receive funds in your account. You may only use a card or other payment account that is in your own name, and may not use one in another person’s name to deposit or receive funds in your account. We shall assume all payment methods used in connection with your account are in your name and you are lawfully entitled to use them. If that turns out not to be true, we will not have any liability to refund monies to you or any third party (subject to any other obligations we may have under applicable laws and/or regulations). You will promptly notify us of any changes to details previously provided by you to us which includes but is not limited to your source of funds, financial standing, occupation and other similar details. From time to time you may be requested to provide us with proof or certain documents to verify the details of the card(s) or other payment accounts used by you to deposit or receive funds to your account and that you have the right to use such card(s) or other payment accounts. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the debit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, this will be a breach of this User Agreement by you and we may close your account and terminate the User Agreement in accordance with section 15 below, as well as taking any other action that we are entitled to in accordance with applicable laws and regulations.
- You will not deposit any loaned funds into your account with us.
- Your account with us is solely for your benefit. You shall not allow any third party (including a relative, as defined in section 3.11 above) to use your account, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by you or by a third party acting on your behalf.
- You will not reveal your account username or password to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us as soon as reasonably possible if you suspect that your account is being misused by a third party and/or any third party has access to your account username or password so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation. We will not be responsible for any misuse or access to your account username or password by a third party, unless this occurs as a direct result of our failure to use reasonable care and skill.
- You are responsible for the security of your username and password on your own PC or internet access location. If your username or password is “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, which do not result directly from our failure to use reasonable care and skill, this is your responsibility. You should report hacking attempts or security breaches known to you from your computer terminal as soon as you are become aware of such to us.
- You are fully aware that there is a risk of losing money when gambling by means of the Services. You agree that your use of the Services is at your option, discretion and risk.
- You acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time. Amongst others, such features may access your hand history which is stored on your own device, for the purpose of providing you with certain promotions and notifications. You may elect not to enable recording of your hand history or to uninstall the feature.
- You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.
- We may seek to publish the amounts you have won alongside your chosen username and profile picture on the Site and/or through social networks including without limitation for promotional purposes. Full terms and conditions of our social network promotions are available here. Certain games may also require the display of your username, profile picture and the amounts that you have won or points you have accumulated to function properly (for example in-game leader boards). You agree that we may use your username, profile picture and the amounts won as part of such in-game functionality without seeking further consent.
- You are responsible for obtaining access for your device to telecommunications networks and the Internet and for acquiring any other consents and permissions required for your device to connect with the Software and the Services.
- You acknowledge that certain games which are included in the Service are offered to you on a "shared basis", which enables users of the Service via the In House Brands, White Label Brands as well as users of third party platforms to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits.
- You acknowledge and agree that we offer progressive jackpots for certain games. A ‘progressive jackpot’ is a jackpot which increases in size as a result of contributions from monies staked by players who may be based in various countries. We may decommission a progressive jackpot at any time (including before the jackpot is won in certain circumstances). In the event that we decommission a jackpot across all of our brands before it is won and the game concerned is also offered to players who play in the UK, we will seek to redistribute contributions and in doing so we may (amongst other things): (i) use any outstanding contributions (from both UK and non-UK players) to fund a separate progressive jackpot which UK players are eligible to win; (ii) use any outstanding contributions from UK players to fund a separate progressive jackpot which only UK players are eligible to win; or (iii) refund UK players the amount of their outstanding contributions.
- You acknowledge that in relation to peer-to-peer gaming, you may be at a disadvantage in relation to other players as a result of technical issues, such as slower network speeds or slower end user device performance.
- You acknowledge that “live” TV events and other broadcasts that you choose to bet on may be delayed, resulting in other players possessing more up to date information in relation to the broadcasted events.
- You shall not engage in any screen scraping, web scraping or otherwise collecting or extracting (manually or via automated processes) third party data from the Sites for any purpose.
9. Prohibitions Regarding Your Uses of the Sites and Services
- If we reasonably determine that you are engaging in or have engaged in fraudulent or unlawful activity or conducted any prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (examples of which are set out at section 9.2 below), any such act will be considered as a material breach of this User Agreement by you. In such case we may close your account and terminate the User Agreement in accordance with section 15 below and we are under no obligation to refund to you any deposits, winnings or funds in your account. In addition to the above, we may prevent you from accessing any of our other websites or servers, or accessing any other services offered by us. We shall be entitled to inform relevant authorities, other online service providers and banks, as well as card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, or fraudulent activity and you will cooperate fully with us to investigate any such activity. We may suspend your account whilst we investigate where we have reasonable suspicion to believe that you are engaging in, or may have engaged in, fraudulent or unlawful activity.
- The following are some examples of "fraudulent or unlawful activity":
- Illegal Funds: Where the source of funds used by you for gambling on the Sites are illegal or where you use the Services in any way as a money transfer system or where we reasonably suspect that you may be engaging in money laundering activities, including use of the proceeds of crime.
- Unfair Betting Techniques: Utilising any recognised betting techniques to circumvent the standard house edge in our games, which includes but is not limited to martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts.
- Circumvention: Breaking into, accessing or attempting to break into or access or otherwise circumvent our security measures and/or systems, which includes but is not limited to circumventing our systems to use the Services when you have opted out from receiving our Services.
- Software Aids: Using any Software Aids, as detailed in Section 25.3.3 below.
- Using Artificial Intelligence: Using any software program or robot which is endowed with artificial intelligence to performs any action on behalf of a player.
- Intentional Disconnection: Intentionally disconnecting from a game while playing on the Sites. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection during a game.
- Collusion: Collusion occurs when two or more players attempt to gain an unfair advantage which includes but is not limited to sharing knowledge of their cards or other information, and unless stated otherwise by us, by agreeing to split a prize-pool.
- Chip-Dumping: Chip-dumping, as detailed in Section 25.3.4 below.
- Abuse of the "Sit Out" Feature: Abusing the "Sit Out" Feature as detailed in Section 25.3.5 below.
- Systematic Abuse: Where an account or group of accounts operate systematically in order to gain an advantage to the detriment of another player or to commit any deceitful act in relation to the other players or us – for example employing specific techniques to cheat other players or playing as a group.
- Special Offer Abuse: Where we reasonably suspect that you may deceitfully take (or attempt to take) unfair advantage of, or exploit or manipulate (or attempt to exploit or manipulate), any of the promotions, bonuses or special offers that we may offer on any of the Sites from time to time (including without limitation our welcome bonuses) we will deem this to be “Special Offer Abuse”. Examples of Special Offer Abuse include the following: (i) opening multiple indistinguishable accounts to obtain a welcome bonus several times on this Site; (ii) only depositing during promotional periods in order to receive a bonus and not depositing at any other times; (iii) opening multiple accounts across our networks; (iv) where we have reasonable suspicion as to the truthfulness of your identity; (v) repeatedly playing free games but not playing paid-for games; (vi) purchasing all the tickets for a free game; or (vii) repeatedly depositing, cashing out and redepositing purely to gain a deposit related bonus.
- Depositing But Not Playing: Depositing an excessive amount of funds into an account but not playing or having the intent of not playing with such funds.
- Failed or Uncompleted Verification In the event that you fail: (i) to provide us with all verification documents requested; or (ii) to provide us with accurate and valid documents to verify you registration details, as set out in section 3 above.
10. Your Account
- Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.
- Monies held in your account shall not attract any interest.
- If you do not log in to your account for a consecutive period of 12 months for reasons other than self-exclusion in accordance with the Responsible Gaming Policy, your account will be considered a "dormant account". Before an account becomes a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a dormant account, for security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure. This means you may not see your balance in your account if you attempt to log-in. However your rights to the balance in your account are unaffected and , you can at any time contact us at firstname.lastname@example.org to request access to any positive balance in your account before the account became a dormant account. Following your request and following our completion of any identity verification checks we need to undertake, we will restore access to your account and such positive balance where we are reasonably able to do so, or if we are not reasonably able to restore access to your account, we will refund the positive balance directly to you.
- We may, at any time including after termination of the User Agreement, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our sports betting services a resettlement is required, we shall be entitled to deduct from your account any required amount of money.
- We may implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than US Dollars might be rounded up or down on conversion to or from US Dollars. By way of example only, if according to the exchange rate a 10 EUR deposit is converted by us into 13.61 USD then your account will be credited with 14.00 USD. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.
- Any funds you deposit with us will be held in a bank account in our name (the “Designated Account”). The Designated Account is a separate account which only contains funds deposited by and due to players, which are to be used for the sole purpose to pay for players’ use of our services. The funds will be retained by us in the Designated Account until used for that purpose.
- Please note that the Designated Account meets the Great Britain Gambling Commission’s requirements at the medium protection level as we hold player funds separate from our funds in this account, which is designated as a client account and subject to specific instructions as to how these funds are to be treated. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid if we should at any time become insolvent. For more information about the protection of customer funds please see the Great Britain Gambling Commission website here.
- If we should at any time become insolvent and be put into liquidation, our assets and liabilities shall be handled in accordance with the laws of Gibraltar. Creditors shall be paid in accordance with the statutory order of priority.
- Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online.
- If you have a child who is not Legally of Age, you should take special care to ensure that they do not access the Services via your devices.
- You may only access the Software and use the Services via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to use the Services or Software by means of any other person's account, such act will be a breach of this User Agreement, and we may close your account and terminate the User Agreement in accordance with section 15 below.
- Please note that where your identity as the registered owner of a payment method cannot be confirmed without supporting documentation, you may be required to provide sufficient documents for us to verify this point before you will be permitted to make a withdrawal.
11. Payment Transactions and Payment Fraud by You
- You are fully responsible for paying all monies owed to us. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence of this. We may cease to provide the Services or withhold payment to certain users or to users paying with certain debit cards in accordance with the terms of this User Agreement.
- 888 UK Limited will process your payments and handle your funds. UK Regulated Lim will appear on your payment statements, as applicable. Subject to regulatory requirements, we may, from time to time, without notice, use any other company within our corporate group to provide such services.
- We may use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services.
- If we reasonably believe that a fraudulent payment is being made or received, including use of stolen debit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to close a user's account and terminate the User Agreement, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. We shall not be liable for any unauthorized use of debit cards, irrespective of whether or not the debit cards were reported stolen other if required by laws and regulations which apply to us. We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as shall detailed in the "Cashier".
- We may block or close your account if we have reasonable grounds to believe you have used or attempted to use someone else’s payment method and that person has entered into a self-exclusion agreement with us.
12. Our Promotions and Bonuses
- We may offer promotions, bonuses or special offers from time to time which are subject to the User Agreement, the Bonus Policy and promotion-specific terms and conditions made available to you (“Promotion Terms”). In the event of a conflict between the User Agreement, the Bonus Policy and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement.
- We may vary or cancel any promotion, bonus or special offer at any time. Other than where necessary to prevent fraud or other similar unlawful behavior, any such variation or cancellation will not apply to you if you have already opted into the promotion, bonus or special, made a deposit in expectation of receipt of a bonus or other benefits offered, and/or commenced play in relation to the promotion, bonus or special offer prior to the date of the communication of the variation or cancellation.
- In the event that we reasonably suspect that a user of the Service is undertaking Special Offer Abuse (as further described in section 9.2(k)), then we may take one or more of the following actions:
- request that you provide any one of the following: (a) government issued ID verification document (such as driver's license or passport); (b) proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account); or (c) proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered). Such documents can be scanned and uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We may request that copies of such documents are notarized at your own expense, meaning that the documents are stamped and attested by a Public Notary, if, for example we reasonably believe that your document is not legitimate or valid. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way proved to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. Any failure by you to provide the documentation referenced above, will result in you failing the verification process,
- deny, withhold or withdraw from any user any bonus, offer or promotion, either temporarily or permanently, or
- close that user's account and terminate the User Agreement in accordance with Section 15 below.
- If we have concerns about the nature or extent of your gambling from a responsible gambling perspective, we may restrict you from being eligible for bonuses on a temporary basis. We will inform you by email if this restriction is applied to your account and the period for which it will apply.
- All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit through one of the Sites owned or operated by us, including both In-House Brands and White Label Brands, and who have or previously had an account with any of the Sites owned or operated by us, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus.
- We may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software, unless you have unsubscribed from receiving marketing by these means. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the promotion's terms & conditions.
- We will provide you with an opt-out option in relation to various types of communications from us and should you choose to opt-out from communications we shall respect your wishes in such regard.
- Bonus funds are subject to wagering requirements, which are requirements that require you to make wagers totalling a particular value in order to be able to withdraw bonus funds and any winnings associated with those funds. Please see the Bonus Policy for more details on wagering requirements.
- Your account is made up of both "Available Funds" (which may also be referred to on the Sites as "Cash Balance" or "Deposit Funds") and "Restricted Funds" (which may also be referred to on the Sites as "Bonus Balance"). Your Restricted Funds are the total of bonus funds that have not yet met the applicable wagering requirements and any winnings associated with such bonus funds. Your Available Funds are those funds that you have deposited and any winnings derived from such funds as well as any bonus funds that have met the applicable wagering requirements. Available Funds can be: (i) used in any applicable game; or (ii) withdrawn at any time in accordance with the Withdrawal Policy.
Please note that your deposit may not reach your account immediately, but may take a number of days until such deposit is processed by your payment processor and reaches your account. Until such time, such deposit shall not be considered as Available Funds.
- If you have both Available Funds and Restricted Funds in your account, the next wager you make will use Available Funds first. Restricted Funds will only be used once your Available Funds balance is zero. The foregoing will not apply to your use of free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens and Profit Boost Tokens, which you can use at any time.
- Subject to Section 12.12 below, if you place a wager on casino games using Restricted Funds only and win you will receive, depending on your chosen account currency, up to a maximum of $500/€500/£500 in winnings. If your winnings exceed $500/€500/£500 you will only receive $500/€500/£500. Such limitation on your winnings shall not apply to verified progressive jackpot winnings derived from Restricted Funds.
- From and inclusive of June 14th, 2021: If you have registered with 888casino and you have not successfully made a real money deposit into your account, in the event that you place a wager on casino games using Restricted Funds and win you will receive, depending on your chosen account currency, up to a maximum of $100/€100/£100 in winnings. If your winnings exceed $100/€100/£100 you will only receive $100/€100/£100. Such limitation on your winnings shall not apply to verified progressive jackpot winnings derived from Restricted Funds.
In addition, if you have registered with 888casino, until you successfully make a real money deposit into your account, the maximum amount that will be transferred to your Available Funds balance will be $100/€100/£100, subject to you meeting the relevant wagering requirements.
- The jackpot prizes will not increase as a result of wagers made with Restricted Funds, free spins, FreePlay or jackpot vouchers. Only wagers with Available Funds shall increase the jackpot prizes.
- You may request the removal of bonus funds from your account at any time, however if you choose to do so, this removal may include any winnings gained from the use of such bonus funds.
13. What Are Our Obligations to You?
- Other than with regards to our obligations under any law or regulation which applies to us, we have no obligation to check whether you are using the Services in accordance with the User Agreement nor are we obliged to investigate or pursue any complaints made by you against any other player using the Services or to take any other action in connection with this.
- We have no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password due to anything other than our failure to use reasonable care and skill, we shall not be liable to you for this.
14. Complaints and Disputes
Raising a Complaint – Stage 1
- If you wish to make a complaint, you can raise it with our customer service department at email@example.com. Where possible, please provide us with all the relevant information or evidence reasonably required to review your complaint. Please note, you are required to fully outline your complaint and provide reasons and the outcome which you seek. If you do not do so, we may not be able to consider your complaint. Please note that we do not accept complaints made via social media.
- Our customer service department will acknowledge receipt of your complaint and will then review your complaint and provide you with its decision within 24 hours of having received it and/or it may be escalated to Stage 2. In addition, if you are dissatisfied with the response, you may also escalate to Stage 2.
Escalating a Complaint – Stage 2
- If you do not agree with the decision, you can contact our Second Opinion Team to escalate your complaint. Please note, you cannot proceed to Stage 2 without completing Stage 1. You can do so by contacting us here: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org or email@example.com (as applicable). You should provide the Second Opinion Team with full details of your complaint and, where possible, any relevant evidence that they may reasonably require in order to assess your complaint and review the customer service department’s initial decision. We do not offer refunds on a gesture of goodwill basis or as compensation, following the closure of accounts, for our customers’ loss of potential future winnings.
- The Second Opinion Team will review your complaint and (provided you have cooperated with our complaints process in a timely manner) will provide you with a decision within 8 weeks of our receipt of your complaint. The Second Opinion Team’s decision constitutes our final decision on the matter and the end of our internal complaints procedure. If you raise a complaint with us more than six months after the event that the complaint relates to occurred, we may not consider it (but this does not, of course, limit your right to bring a legal claim against us pursuant to the ‘Governing Law’ section below or to refer a dispute to eCOGRA as further set out below).
- Final Response to your Complaint
Once you have completed the complaints journey and have been provided with a final response, if you still remain dissatisfied, you may refer to your civil remedies:
- Alternative Dispute Resolution – eCOGRA
- UKGC – UK Gambling Commission
15. Account Closure and Termination
- The User Agreement shall come into force immediately upon your completion of the registration process with us and shall continue in force unless and until terminated in accordance with its terms.
- We may terminate the User Agreement and close your account immediately upon giving you notice to the email address which you have supplied us with (provided that such e-mail address is a valid email address) if:
- for any reason we decide to discontinue provision of the Services in general;
- you have breached any of the terms of the User Agreement;
- your use of the Services has not been in accordance with the User Agreement; or
- we reasonably believe that your account is associated with any account that has been terminated for material breach of the User Agreement or blocked for any reason (including due to suspected fraud, collusion or cheating).
- Unless otherwise provided in the User Agreement, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request.
- You may terminate the User Agreement and close your account at any time by sending an email to us at firstname.lastname@example.org or via the support email relevant to a White Label Brand Partner. Such termination of the User Agreement shall take effect upon the closing of your account (including username and password), which shall occur within 7 calendar days after receipt by us of your email on our servers in Gibraltar. You will remain responsible for any activity on your account between sending us such email and the closing of your account by us.
- On termination of the User Agreement:
- you shall stop using the Software and the Services;
- you shall pay all amounts due and owing to us;
- you shall remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control; and
- neither party shall have any further obligation to the other, except as otherwise provided in the User Agreement.
- The right to terminate the User Agreement and to close your account given by this section shall not stop you or us from exercising any other right or remedy in respect of the breach concerned (if any) or any other breach.
- If you have chosen to self-exclude yourself from our platform, we will close all accounts identified as belonging to you, in accordance with our Responsible Gaming Policy. However, if you choose a temporary “Take a Break” period, your account will be closed only at the requested In House Brand or White Label Brand.
- If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Responsible Gaming” procedure, you must not use our Software or Services or open new accounts with us or with any of our In-House Brand, White Label Brand partners or with any other company within our group of companies whilst such issue persists.
- If any part of the User Agreement is disallowed or found to be ineffective by any court or regulator or administrative body, the other provisions of the User Agreement shall continue to apply. In such cases, the part disallowed or ineffective shall be interpreted as closely as possible to its original aim.
- If you breach the terms of the User Agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach such terms.
- Unless expressly stated otherwise, nothing in the User Agreement is intended to give rights to anyone except you and us. This does not affect our right to transfer the User Agreement under section 16.5.
- Nothing in the User Agreement shall be construed as creating any agency, partnership, or any other form of joint enterprise between you and us.
- We may transfer our rights or obligations or sub-contract our obligations under the User Agreement, in whole or in part, without your consent: (i) to any entity within our corporate group, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which we may be involved in. The balance in your account shall not be negatively affected by such transfer or subcontracting. You may not transfer any of your rights or obligations nor sub-contract any of your obligations under the User Agreement in whole or in part.
- Without affecting your rights with respect to the Designated Account as stated above, nothing in the User Agreement will grant you any security interest over our assets, including for the avoidance of doubt on any amounts standing to the credit of your account.
17. Gaming Regulations
- We are subject to certain laws and gambling regulations of Great Britain. You acknowledge that we may be bound to disclose certain information about you and your account to the British authorities pursuant to such laws and regulations. For more information regarding the licensing status of 888 UK Limited please see here.
18. Use Of Our Chat Feature
- As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. Your use of the chat facility is subject to the following rules:
- You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity.
- You shall not make statements that damage a third party’s reputation or which are abusive, harassing or insulting to other users of the Service.
- You shall not make statements that advertise, promote or otherwise relate to any other online entities.
- You shall not make statements about us or the Sites or any other Internet site connected to us that are untrue and/or malicious.
- In the event of your breaching any of the above provisions relating to the chat facility, we shall have the right to remove your chat privilege or close your account and terminate the User Agreement.
- PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. We are not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.
19. Customer Service Department
- For service quality assurance calls made by you to the customer service department may be recorded.
- You hereby expressly consent to us using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by us, our partners or affiliates from time to time.
- We will not tolerate any abusive behavior exhibited by users of the Service to our employees. In the event we deem that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of our employees, we shall have the right to close your account with us and terminate this User Agreement and such act will be considered as a breach of this User Agreement by you.
20. Exchange Rates
- Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and cash-out money from your account shall be executed by us at an exchange rate sourced from https://www.xignite.com (with such rates being regularly updated throughout the day). A margin may be charged which is comparable with commercial rates offered by banks and card companies.
21. Uninstall and Shortcut Additions
- If you are using the download form of the Software and wish to have it uninstalled you will be able to do so via the Add/Remove Programs on your computer. Please note that upon installation of the Software the following shortcuts shall be added to your computer's desktop:
- Quick launch shortcut
- Desktop icon
- Client link from the Start Menu
- Brand folder with client and uninstall link from the Programs option on the Start Menu
- Client link from the Games option on the Start Menu
- If you choose to uninstall the Software certain registration keys will remain on your computer in order to maintain responsible gaming rules, monitor fraud attempts, and comply with Gibraltar Regulatory Authority (GRA) or UK regulatory authority, as applicable.
22. Minimum Hardware Requirements
The minimum recommended specifications for the download version are:
- For PC:
- OS - Windows 7 Home Basic
- CPU - Pentium 1.8 GHz (or AMD equivalent)
- RAM - 760 Mb
- HD - 300Mb available
- For Mac:
- OS version: Mac OS X 10.6.8
- CPU: 2.4 GHz Intel Core 2 Duo
- Memory: 4GB DDR2 667 MHz
- The non-download client is supported on the following browsers: Internet Explorer 10.0 and the latest version of Firefox, Safari and Chrome.
- In relation to the mobile application on the iPhone and iPad, We support version iOS 9.1 and above.
- In relation to the mobile application on the Android operating system the minimum requirements are:
- ARMv7 processor with vector FPU, minimum 550MHz, OpenGL ES 2.0, H.264 and AAC HW decoders
- Android™ 4.4 and above
- 1GB of RAM
Please note that we may discontinue support for outdated versions of the abovementioned hardware or software.
23. Multi-Currency in Casino
If you have chosen to have your casino bankroll currency in GBP or EUR, it is strongly recommended that you upgrade all versions of casino that you may have installed to the latest version which provides full multi-currency functionality. Should you choose to enter an old casino version that has not yet been upgraded, there will be various inaccuracies in the display for which we take no responsibility whatsoever; For example, the game history of rounds played in your registered currency will appear with the wrong currency symbol and the correct history could be viewed only in the new casino version.
24. Governing Law
The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with the laws of England and Wales. Without prejudice to your right to refer your dispute to an alternative dispute resolution procedure with eCOGRA, if you wish to take court proceedings against us you must do so in the English courts which both you and we submit to.
25. Provisions Relating to Jackpot Winnings, Live Casino, Poker, Live Poker and Sports Betting
- Jackpot Winnings
Jackpot prizes shall be awarded to the winners only after being validated.
- Live Casino
In order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
- 2.5 GHz Intel Pentium III or 100% compatible
- 1 GB RAM
- Keyboard, mouse
- Microsoft XP SP2 or higher
- SVGA graphics card capable of 800 x 600 resolution or higher
- Internet Explorer 8.0, Mozilla 2, Chrome 1/0/0154, Safari 3.0 or later
- Adobe Flash Player 9
- Connection: 256 kbps
You hereby agree that in the event that the Live Casino is disconnected due to hardware, software and/or connection configurations not listed above, we shall be under no obligation to refund such player and we will not be responsible for any loss, including loss of winnings, which may result.
- All bets placed by you in relation to multi-player poker games are bets placed with other users and not bets placed with or against us. We do not assume any risk whatsoever for bets placed between you and any other user of the Service.
- Please note that in relation to any peer-to-peer games or any other games, you may not use any tools or software other than: (i) tools that provide you with basic game statistics and information that could be useful to beginners, such as hand strength and pot odds indication, (ii) tools which provide you with basic-level advice about the game such as opening hand charts, (iii) tracking software that calculates and displays in-game statistics which are intended to help you organise the information that you already have access to as a player at that specific table, and (iv) tools that improve your experience without influencing the game itself or providing any advice (for example enhanced display, keyboard shortcuts and improved visibility), (collectively "Permitted Aids"). For the avoidance of doubt, section (iv) shall not include any software program or external aid which, in our opinion, enables you to find a seat at a poker table or automatically seats you at a poker table.
- You may not use any software program, robot or external aid, which is endowed with artificial intelligence or which is not included in the Permitted Aids list (set out in section 25.3.2 above) (regardless of whether you are actually using the Software). Examples of such prohibited tools, software and external aids are: (i) tools and services that allow for any type of collusion between players, such as showing cards, (ii) tools that assist players to select games in accordance with player identity, (iii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, (iv) any type of tool that performs any action on behalf of a player at the table, (v) any tool or program that collects information about other players at the tables in the player’s absence, (vi) any tool or program that provides game advice in real time based on the actions of the other players at the table; or (vii) any software program or external aid which, in our opinion, enables you to find a seat at a poker table or automatically seats you at a poker table (collectively “Software Aids”).
- Chip-dumping occurs when any player deliberately loses a hand in order to deliberately transfer his chips to another player. You may not be involved in an act of chip-dumping or attempted chip-dumping while using the Service.
- You may not repeatedly abuse the “Sit Out” feature or using such feature for excessive periods of time. The "Sit Out" feature is only intended for taking short breaks between extended periods of play. It is not intended for use while no play is taking place at the table, or for waiting on players to join or leave the table.
- You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players, either at the time of the game or afterwards.
- We provide multi-player poker games so as to provide a platform for users to play poker and to bet with each other using the Software. In consideration of this service we charge either:
- In the event of a poker fraud investigation we are under no obligation to accept any explanation provided for the receipt or use of fraudulent funds. If such an investigation is resolved, and your account is reopened, we may remove the amount of fraudulent funds from your bankroll.
- You are fully responsible for paying any and all monies owed by you to other users of the Service and to us. Any claim which you may have for payment of winnings in respect of losing bets placed by another user of the Service or with respect to any “deals” you have made with another user are against that other user and not us. We are in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not our responsibility.
- In case of any investigation relating to suspected fraudulent behaviour with regard to poker play involving your account and any other players, we will investigate any such activity, and take any action we reasonably believe is necessary (including blocking said accounts and retaining any funds therein). We are under no obligation to provide details of the investigation and/or funds retained, or whether this has affected your account in any way. We will cooperate with any competent authority investigating such an incident, and funds will be retained by us, until we have received sufficient instructions from the competent authority to either unblock said accounts, or release any portion of the retained funds back to the accounts affected.
- In the event that you suspect that a player is colluding cheating or engaging in any other form of fraud please report this to us in accordance with our dispute resolution process detailed in Section 14.
- On a mobile or tablet device, you will only be able to play one poker game or tournament at one time.
- You agree that we may make the fullest use (including, without limitation, to reproduce, distribute, publicly display, publicly perform, edit, adapt, modify or make derivative works thereof) worldwide of the hands which you play in on the final table of major tournaments (which includes revealing the cards which were dealt to you that no other player could see), your avatar and your username on the Sites and on our and our affiliates social media accounts (including but not limited to Facebook, Twitter and YouTube) throughout the world in perpetuity and on a royalty-free basis. You hereby release us and the relevant third parties acting on our behalf from and against any claim, damage, liability, cost and expense arising from any claims for defamation or breach of any right to privacy, publicity or personality that you may have.
- Live Poker
- In order to play at the live poker video tables, you will need to have a video camera attached to your computer and click on any table with the webcam icon in the poker lobby.
- Your participation in the live poker video table will be deemed to be your agreement for us to use your name, audio, likeness, image and country without the requirement for any payment and you hereby grant us the right to do so.
- You acknowledge and agree that we may film and photograph the poker tables as well as stream live videos from same on the Sites.
- Subject to your right under applicable law, you further understand and agree that by entering the live poker table any other players at the table will also be able to use and publish your image and audio without our control.
- Players who sit out in a live poker game will be removed from the video table in order to free up the seat for other players on the waiting list (if such waiting list is not empty).
- We may limit the number of players "viewing" the live poker video tables and change such number from time to time.
- Your use of the live poker video tables is subject to the following rules:
- You shall not make any statements or otherwise behave in a manner that is sexually explicit or grossly offensive, including any expressions of bigotry, racism, hatred or profanity around the table.
- You shall not make any statements or otherwise behave in a manner that is abusive, which damages our reputation or harasses or insults to other players at the table.
- You shall not make statements or otherwise behave in any manner that attempts to exploit the game for purposes of advertising or promoting any commercial or private interests.
- In the event that you breach any of the above provisions relating to misconduct at the live poker video tables, we shall have the right to remove you from the poker room or close your account and terminate the User Agreement in accordance with section 15.
- In addition, we have the right to deny prizes in promotions related to poker video tables to any entrants that we reasonably determine have breached any of the rules, including deliberately covering or obstructing the camera.
- Nevertheless, we shall not be responsible for any images posted on the webcams or for comments by our members thereon. We are not required to monitor such images and comments, or to inform you of any actions taken against a member once a complaint has been made.
- Sports Betting
- Please carefully read the "888sport Sports Betting Rules".
- As well as possessing the right to restrict your account including without limitation, restricting the amount you may deposit into the account, we reserve the right on a case by case basis, we may limit or refuse any bet, stake or other wager made by you or through your account on our sports betting products. For the avoidance of doubt, if your account is subject to maximum bet restrictions this may result in you being unable to use a free bet received as part of a promotion on a certain market(s).
- Where you place a bet on a sport which is regulated by a sports governing body included in Part 3 Schedule 6 of the Gambling Act 2005 or published on the Great Britain Gambling Commission's website (each a “Sports Governing Body”), in order for your bet to be accepted as a valid bet by us, you must not be in breach of any rules concerning irregular and/or suspicious betting or misuse of information relating to: (i) the applicable Sports Governing Body; (ii) any other professional body of which you are a member of; or (iii) your employers. If we suspect you are in breach of the foregoing, we may void the relevant bet.
- We or our affiliate within the 888 group of companies, as applicable, are a member of the International Betting Integrity Association ("IBIA"), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation. As part of that membership, we are a full participant in its early warning system which is geared towards identifying any such betting behaviour. In the event of a warning being received by us, we hold the right, in our absolute discretion, to: (i) suspend the offering of any event or series of events in any of its markets; and (ii) delay and/or withhold payment on any event or series of events in any of its markets, until the integrity of such event or series of events has been confirmed by the relevant sports federation via the IBIA.
Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events by the IBIA, acting in conjunction with the appropriate sports governing bodies, we have the right, in our absolute discretion, to suspend any bets placed on such events, either by any individual identified by the IBIA as having possessed insider betting knowledge or information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual.
- We reserve the right to withhold payments or void any bet(s) with respect to an event or match, if we have reasonable suspicion or evidence that the following has occurred: (i) the integrity of the event has been questioned; (ii) the betting prices have been manipulated; or (iii) match or event rigging has taken place. Such evidence may include but not be limited to size, volume, or pattern of bets placed with us or its affiliates within the 888 corporate group on any Site operated by us or any of our affiliates.
- If we reasonably believe that any suspicious betting or wagering activity has occurred on your account, such account may be suspended by us until any relevant investigation is completed.
Last updated: August 2023
PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.